Warranty and care instructions
Warranty
Kybun provides a material warranty in accordance with local legal regulations for manufacturing defects that were not detected despite the quality check we carry out. Please note that manufacturing defects are distinguished from expected amounts of wear and tear, the sole material’s natural signs of aging and any damage caused by inapproriate use or inadequate care of the kybun shoes.
If there are any manufacturing defects on your kybun shoes, please consult us immediately. Please contact us with your order here: rami@kybootuae.ae
Care instructions
We recommend the kybun shoe for walking and gentle jogging. Do not wear the shoe during intensive sports activities. Protect your kybun shoe from sharp, pointed objects (metal, glass, plastics etc.). Puncturing the air-cushion sole causes it to tear and let harmful humidity to penetrate. If the kybun shoe is exposed to chemicals, acid or aggressive substances (such as cement, lactic acid, hot grease, blood, manure), daily cleaning is particularly important. Use mild cleaning and care products only and clean the kybun shoe by hand. Make sure water does not seep into the shoe, since otherwise its inner air channels will fill up with water. If water still enters your kybun shoe, shake it thoroughly and afterwards vacuum the remaining moisture. Do not wash in a washing machine. After cleaning your kybun shoe or wearing it in the rain or snow, let it fully dry at room temperature. Do not speed up drying (for example, with a blow dryer, heater or tumbler) as this causes damage to the materials.
Upper shoe
The upper shoe of your Swiss air-cushion shoe is made from high-quality materials. The materials will last longer with regular cleaning and care. Please refer to the pictogram on the inside of your shoe and visit our website for specific information on materials and how to care for your kybun shoe.
Returns / Size exchange
kybun Shop UAE Return Policy
Returns are subject to our terms and conditions. If you change your mind, you can return your goods to us within 7 calendar days of delivery. You don't have to provide a reason if you return your goods within this period. This option is an addition to your consumer rights to return defective products.
Please send return, including the original delivery note and if possible in the original packaging, to the following address:
kyBoot Shops:
Central Market – Khalifa Str, Yas Mall – Yas Island & Abu Dhabi Mall – Tourist Club
Abu Dhabi
Sunset Mall - Jumairah Str .
Dubai
Zawaya Walk - Al Shahba
Sharjah
Remal Mall – Industrial Area
Al Ain
United Arab Emirates
Phone: +971 26770800
If you have any questions, please use our live chat (during opening hours) or leave a message if no support agent is online. You can also send us an e-mail: admin@kybootuae.ae
kybun Shoes Size Exchange
It may occur that your kybun shoes do not fit properly to your feet. In such cases, it is possible to proceed with a size exchange under the following conditions:
- The kybun shoes should be returned in their original packaging
- The delivery note must be included
- A note indicating which size you request has to be added
- Change within a maximum period of 7 days if not used
- There must be no signs of wear and dirtiness.
Please send the kybun shoes back to the following address:
kyBoot Shops:
Central Market – Khalifa Str, Yas Mall – Yas Island & Abu Dhabi Mall – Tourist Club
Abu Dhabi
Sunset Mall - Jumairah Str.
Dubai
Zawaya Walk - Al Shahba
Sharjah
Remal Mall – Industrial Area
Al Ain
United Arab Emirates
Phone: +971 26770800